- Community Planning, Development and Management

- Development of Manuals and Other Resources

- Organisation Reviews and Evaluations

- Aged Care Management Systems, Auditing and Consulting

- Research and Evaluation Studies

- Presentation of Training Workshops

- ISO Audits and Management System Development

- Development of Custom Spreadsheets and Database Applications

- Computer Consultancy

Community Planning, Development and Management

Our community planning, development and management work involves working collaboratively with community members to identify needs, issues and priorities to improve community outcomes.  Sometimes a review is conducted first to identify the barriers to community development and functioning, followed by the development of a community endorsed plan. 

This work always involves wide consultation with relevant stakeholders; in addition, we work developmentally with community members to assist in the development of skills such as running meetings, taking minutes, organising the community office, employing staff, completing financial management tasks and meeting legal obligations.

Development of Manuals and Other Resources

Gevers Goddard Jones has developed a large number of manuals and other resources for human services including:

• Home and Community Care (HACC) Example Policy and Procedures

• HACC Coordinators Manual

• Community Aged Care Packages (CACP) Policy and Procedures

• Residential Aged Care Management System including Policy and Procedures

• Managing Your Community (A Handbook for Committee Members in Aboriginal Communities)

• Working with Children and Young People Living With Domestic Violence (2003)

• Case Management Resource Kit for Supported Accommodation Assistance Program (SAAP) Services (1997)

In addition, Gevers Goddard Jones has authored several publications to assist human services in the pursuit of management and system excellence.  These include:

• Managing a Community Organisation in Australia
• Keeping Books for a Small Community Group
• Example Policy and Procedures Manual
• Managing Your Community (A Handbook for Committee Members in Aboriginal Communities)
• Doing Your Unit Costs (A Handbook and Spreadsheet for Computing Unit Costs)
• Evaluation and Continuous Improvement in Human Service Organisations
• Continuous Improvement in Aged Care Services
• Management System for Aged Care Services
• Audit Tools and a Feedback and Reporting System for Aged Care Services

Details of all of these publications are included in the Resources section of this webpage.

Organisation Reviews and Evaluations

We conduct organisation reviews and evaluations for a wide range of service types including:

• Home and Community Care (HACC) Services

• Residential Aged Care Services

• Supported Accommodation and Assistance Program Services

• Childcare Services

• Volunteer and Community-based Services.

Full details of our experience in this area is included in the Previous Projects section of this webpage.

Aged Care Management Systems, Auditing and Consulting

Leslie Gevers and Marise Goddard-Jones have been contracted to the Aged Care Standards Agency to undertake aged care accreditation visits and follow-up support contacts.

To date we have completed 100 accreditation visits and support contacts.

In addition, we have worked with a number of aged care facilities to assist them in implementing management systems appropriate for accreditation.

We were commissioned by Aged and Community Services Western Australia to develop a Service Assessment Tool for aged care residential services to assess their compliance with the Aged Care Accreditation Standards. In addition, we present regular workshops on continuous improvement to Aged and Community Services members.

We have been working with the Western Australian Country Health Service to review and improve the provision of aged care in Western Australian country hospitals.

Research and Evaluation Studies

We conduct a wide range of research and evaluation studies including health service evaluations, domestic violence research, and homelessness and housing research.

Full details of our extensive experience in these areas are included in the Previous Projects section of this webpage.

Presentation of Training Workshops Training

Another area of ongoing work is the provision of facilitation and training. We provide task oriented facilitation for strategic planning and problem solving sessions and provide a broad range of training across all areas of human service management including governance, continuous improvement and evaluation, management systems implementation, staff management issues and the development of staff skills.

ISO Audits and Management System Development

Marise is a contract Senior Auditor for Quality Assurance Services assessing health and human service organisations under the ISO 9001:2000 framework. Marise completes some 40 of these audits a year. 

In addition, Marise can assist services wishing to attain Certification against the Quality Management System Requirements of ISO 9001:2000 develop systems to achieve their goal.

Development of Custom Spreadsheets and Database Applications

We have developed a range of custom spreadsheets and database applications for use in health and human services to assist in service management, monitoring and improvement.

Details of the range of systems available can viewed in the Resources section of this webpage.

Computer Consultancy

Leslie Gevers provides consultancy in information technology systems to community organisations. This includes the identification of needs and the development of Information Technology Plans. We have also been providing a help desk for users of a client management system for the Health Department of WA throughout 2000-2003.