Previous Projects

Gevers Goddard Jones previous projects include the following:

 

- Aboriginal Community Planning, Development and Management

- Development of Manuals and Other Resources

- Organisation Reviews and Evaluations

- Aged Care Management Systems, Auditing and Consulting

- Research and Evaluation Studies

- Presentation of Training Workshops

- Computer Consultancy and Software Development

- Health Service Auditing

Aboriginal Community Planning, Development and Management


Community planning, development and management work involves:

  • identification of issues adversely affecting a community (may involve a formal review);

  • identification of strategies to resolve issues;

  • identification of priorities for the community;

  • development of a written plan including detailed strategies and time lines to achieve priorities;

  • working with the communities to implement the plans;

  • liaison with resource providers and other key players;

  • developing the skills of community members in management tasks such as running meetings, taking minutes, organising the community office, doing books, employing staff and meeting legal obligations.

Communities and organisations we have worked with include:

  • Bulup Kulung Home and Community Care Service

  • Waminda Home and Community Care Service

  • Ngangganawili Aboriginal Community Controlled Health and Medical Service - Wiluna

  • Agencies assisting fringe dwellers in Kalgoorlie

  • Autumn Centre Aged Care Hostel

  • Bindi Bindi Community Onslow

  • Bloodwood Tree Association Port Hedland

  • Coonana Aboriginal Community Kalgoorlie

  • Cullacabardee Aboriginal Corporation

  • Derby Aged Care Hostel

  • Guwardi Ngadu Frail Aged Hostel Fitzroy Crossing

  • Jigalong Aboriginal Community

  • Kullari Aboriginal Justice Council Broome

  • Marniwantikira Womens Group Fitzroy Crossing

  • Ngangganawili Aboriginal Community Controlled Health and Medical Services

  • Nindeebai Pirniku Inc. Kalgoorlie

  • Noongah Alcohol and Substance Abuse Service Perth

  • Nyoongah Community Incorporated

  • Nyungah Shelter

  • Office of Aboriginal Health

  • Oombulgurri Aboriginal Association

  • Pipunya and Goodabinya Communities Marble Bar

  • Tjalka Boorda Port Hedland

  • Tjalku Wara Port Hedland

  • Urban Aboriginal Community of Henley Brook

  • Warmun Aboriginal Community

  • Warta Kutju Aboriginal Corporation Kalgoorlie

  • Western Desert Puntukurnuparna Aboriginal Corporation Pilbara

Development of Manuals and Other Resources


An important part of Gevers Goddard Jones work involves the development of training manuals, policy and procedure manuals and general resource manuals.

Gevers Goddard Jones has developed a number of publications for sale.  These are widely used by the human services non-government sector throughout Australia and by many TAFE courses as student texts and include:

  • Managing a Community Organisation in Australia

  • Keeping Books for a Small Community Group

  • Example Policy and Procedures Manual

  • Managing Your Community (A Handbook for Committee Members in Aboriginal Communities)

  • Doing Your Unit Costs (A Handbook and Spreadsheet for Computing Unit Costs)

  • Evaluation and Continuous Improvement in Human Service Organisations

  • Continuous Improvement in Aged Care Services

  • Management System for Aged Care Services

  • Audit Tools and a Feedback and Reporting System for Aged Care Services

In addition Gevers Goddard Jones has produced a number of manuals for government funding departments and other organisations.  These include:

  • Working with Children and Young People Living With Domestic Violence (2003)

  • Community Centres Resource Manual - for Telecentres in New South Wales (2002)

  • Models of Service for Working With Children and Young People Who Have Lived With Domestic Violence (1998)

  • Practice Standards for Working With Children and Young People Who Have Lived With Domestic Violence (1999)

  • Evaluating Service Delivery for Services Working With Children and Young People Who Have Lived With Domestic Violence (1998)

  • Policy and Procedures Manual for Home and Community Care (HACC) Project Officers (2000)

  • Case Management Resource Kit for Supported Accommodation Assistance Program (SAAP) Services (1997)

  • Financial Management Manual (A Resource Manual for School Boards and Administrators in Catholic Primary Schools) (1998)

  • Kimberley Aged Care Assessment Team Policy and Practice Manual

  • Pilbara Aged Care Assessment Team Policy and Practice Manual

  • Practice Manual for Aboriginal Communities to Implement the Aboriginal Communities Act

  • Financial Management Handbook for Aboriginal and Torres Strait Islander Aged Care Hostels

  • Example HACC Policy and Practice Manual for Services in Remote Communities

  • Example HACC Policy and Practice Manual for Meals on Wheels Services

  • Example Policy and Practice Manual for HACC funded services to assist in the implementation of the HACC National Service Standards in W.A. and N.S.W.

  • Practice Manual on Non-Government Funding Management - Department for Community Development

  • HACC Coordinators Manual

Organisation Reviews and Evaluations


Organisation reviews and evaluations involve a comprehensive assessment of the operations of an organisation including:

  • management structure;

  • staffing structure;

  • the constitution;

  • financial management;

  • staff terms and conditions of employment;

  • service delivery;

  • client involvement;

  • extent to which service standards are met, if appropriate;

  • extent to which funding body requirements are met;

  • extent to which staffing and other legal responsibilities are met.

Gevers Goddard Jones has had enormous success in having the recommendations from review reports implemented and we have seen positive changes in many organisations as a result of our reviews.

Our review work ensures that we maintain a practical approach to organisations and are aware of the range of factors that affect them.  It also ensures that our staff maintain highly developed communication, liaison and community development skills.
 

Organisation reviews and evaluations include:

  • City of Subiaco Community care Services (2008)

  • Kalamunda Community Care, Kalamunda, WA (2007)

  • Pam Corker House, Waroona, WA (2007)

  • Capecare, Busselton, WA (2006)

  • Kungara Kalpa Aged Care Facility, Wanarn, WA - (2005)

  • Chrysalis Support Services Inc., Geraldton - (2005)

  • Community Vision Home and Community Care Service, Joondalup (2003)

  • City of Wanneroo Home Care Services and Community Aged care Packages (2003)

  • City of Belmont Home Care Services (2002)

  • Nedlands Elderly Persons Service (2001)

  • Alzheimers Association of W.A. Inc (2000).

  • Broome Aged and Disabled Services, Bran Nue Dae Centre

  • Bulup Kulung HACC Service (Perth)

  • Carers Association of Western Australia

  • Catherine House Womens Refuge, Broome

  • City of Subiaco HACC Service

  • Collie Aged Persons Hostel

  • Coolgardie HACC Services

  • Derby Home and Community Care Service

  • Esperance Home Care Service

  • Goldfields Community Centre (Kalgoorlie)

  • HACC services for Aboriginal people in Kalgoorlie-Boulder

  • Halls Creek Community Care Inc.

  • Hedland Youth Services

  • Karawarra Community Centre

  • Kununurra Aged Care Committee

  • Kununurra HACC Service

  • Living Stone Foundation Inc.

  • Marble Bar HACC Service

  • Merredin HACC Service

  • Nindilingarri HACC Service (Fitzroy Crossing)

  • Noahs Ark Toy Library and Resource Centre

  • Northam Share and Care HACC Service

  • Pam Corker House

  • Perth Home Care Services Inc.

  • Perth Inner City Housing Association

  • Pilbara Youth Service (Karratha)

  • Rockingham-Kwinana HACC Service

  • Rod Evans Centre (Perth)

  • Shire of Swan Aged Persons Home Trust

  • Sobering Up Centre Group Inc. (Port Hedland)

  • Society of St. Vincent de Paul (Perth)

  • Someone Cares

  • South West Development Council (Multicultural HACC Service)

  • Step 1 Inc. (Perth)

  • Swan Caring

  • The Residential and Community Care Advocacy Service (Perth)

  • Victoria Park Youth Service

  • Volunteer Task Force Boulder

  • WA AIDS Council (Perth)

  • WA Alzheimers Association - Support Services Program

  • Wirraka Maya Health Service Aboriginal Corporation

  • Wyndham Action Group

  • Wyndham Aged and Disabled HACC Service

  • Yanchep Family Centre

Implementation of Aged Care Management Systems


Gevers Goddard Jones has developed a comprehensive management system for Residential Aged Care Services.  The system facilitates compliance with the Aged Care Standards and includes policy and procedures for all areas of service operation, a Feedback and Reporting System, a training management system, a maintenance management system, care planning guidelines, audit tools, and a Key Performance Indicators system.

Services who purchase the system can implement it themselves or they can contract Gevers Goddard Jones to implement it. 

We have implemented the Aged Care Management System in the following services:

  • Cape Care Busselton

  • Royal Australian Airforce Association

  • RSL

  • City of Bassendean

  • Springhaven Lodge

  • Belrose Care

  • St Francis Hostel

  • Hocart Lodge

  • Pam Corker House

  • Halls Creek Frail Aged Hostel

  • Town of Bassendean


 

Research and Evaluation Studies


Gevers Goddard Jones has undertaken a number of large research and evaluation studies including:

  • Development of the Continuous Quality Improvement Initiative (CQII) (Office of Aboriginal and Torres Strait Islander Health DOHA 2008)

  • Identification and Assessment of Community Care Access Points in the Northern Territory (Department of Health and Ageing 2007)

  • Mapping and Scoping of the Aboriginal and Torres Strait Islander Home and Community Care Workforce (Department of Health and Ageing, 2006)

  • Evaluation of the Quality Improvement Initiative in Aboriginal and Torres Strait Islander Funded Health Services (OATSIH, 2006)

  • Evaluation of the Education, Vocational Training and Employment in Western Australian Prisons as part of the Re-Entry Initiative (Department of Justice, 2005)

  • Project to Investigate the Use of Support Plans and the Extent of Implementation of the SAAP Service Standards in Western Australian SAAP Services (Department for Community Development, 2005)

  • Review and evaluation of the Wheatbelt Health Region 22 sites against the Aged Care Accreditation Standards (Health Department of Western Australia, 2004)

  • Review and evaluation of the South West Health Services sites against the Aged Care Accreditation Standards (Health Department of Western Australia, 2003)

  • Review and evaluation of the Midwest Health Services sites against the Aged Care Accreditation Standards (Health Department of Western Australia, 2003)

  • Audit of Training Programs for Services Working with Men Who Perpetrate Violence, (Office of the Status of Women, Department of the Prime Minister and Cabinet: Partnerships Against Domestic Violence Program, 2003)

  • Working With Children Project, (Office of the Status of Women, Department of the Prime Minister and Cabinet: Partnerships Against Domestic Violence Program, 2002)  This project involved scoping, mapping and documenting existing services, resources and interventions throughout Australia and overseas for children living with domestic violence; developing good practice standards, and identifying good practice services.

  • Assessing the feasibility of establishing a youth centre in Kalgoorlie to target high risk young people (2001);

  • Implementation of Aboriginal Tenancy Advocacy Services (ATAS) for the Aboriginal Housing Directorate of the Ministry of Housing (2000)

  • Review of the need for HACC services for Aboriginal people in Kalgoorlie-Boulder (Health Department of WA, 2000)

  • Needs assessment for the Kununurra Aged Care Committee (Kununurra Aged Care Committee, 2000)

  • Identifying the Critical Success Factors in Intersectoral Collaboration (Health Department of WA, 2000)

  • An evaluation of the Safe Sex Program in Western Australia.  (Health Department of WA, 1999)

  • The Kids & Domestic Violence Project (Department of Families, Youth and Community Care, 1999)

  • An evaluation of the Integrated Training Strategy in Queensland.  (Department of Families, Youth and Community Care, 1998)

  • An evaluation of the Management Support Program in Western Australia.  (Homeswest, 1998)

  • A study into the needs of women who experience domestic violence in Queensland.  (Department of Families, Youth and Community Care, 1996)

  • An assessment of community attitudes towards a proposed recreational development in Claremont.  (Claremont City Council, 1996)

  • An evaluation of the Town Reserves Program in Western Australia (Aboriginal Affairs Department, 1995)

  • A study into the needs and preferences of lodging house tenants in Brisbane.  (Queensland Department of Housing, 1994)

  • An evaluation of an interim strategy to provide training for service providers funded under the Supported Accommodation Assistance Program in Queensland.  (Department of Families, Youth and Community Care, 1994)

  • An evaluation of the cultural appropriateness of services provided by Perth Home Care Services in Perth and the identification of strategies to improve access.  (1994)

  • Design of a study of the expectations of clients of the Community Programmes Unit, Department for Community Development, Perth.  (1994)

  • A study into the feasibility of introducing Service Standards into HACC funded services in Western Australia.  (Health Department of WA, 1993)

  • Assessment of the needs of older homeless persons in Queensland and the development of appropriate accommodation models.  (Department of Families, Youth and Community Care, 1993)

  • Users views of single mens accommodation services in Perth.  (Department of Community Development, 1993)

  • A study of client needs for the Association for the Care and Rehabilitation of Alcoholics, Drug Addicts and Homeless People. (1993)

  • An analysis of the users of lone person accommodation services in Perth and the development of a common data collection system.  (Department for Community Development, 1992)

  • Client needs study of clients of Noahs Ark Toy Library and Resource Centre.  (1992)

  • Evaluation of a programme for the integration of children with special needs into mainstream services for the Research Unit for Children with Special Needs. (1992)

  • A study into the referral networks of homeless young people in the inner city of Perth.  (Department for Community Development, 1991)

  • An assessment of the need for emergency child care services in the Perth metropolitan area.  (Department for Community Development, 1991)

  • An evaluation of the Youth Supported Accommodation Assistance Programme in Western Australia. (Department for Community Development, 1987)

  • A study of the problems and needs of private tenants in Western Australia.  (Shelter WA, 1983)

  • A study of the information needs of social security beneficiaries in Perth.  (Department of Social Security, 1982)

  • A study into the child care needs of families in the Mandurah district.  (Mandurah Shire Council, 1980)

Presentation of Training Workshops


Over the last 15 years Gevers Goddard Jones staff have designed and delivered several hundred workshops in the following areas:

  • roles and responsibilities of management committees;

  • general management;

  • staff management;

  • planning and self-evaluation;

  • financial management; and

  • continuous improvement for aged care services.

Training has been delivered through numerous organisations including the Community Skills Training Centre, the Health Department (WA), the Department of Family and Childrens Services (WA), the Department of Families, Youth and Community Care (Qld), the Department of Community Services (NSW), The Department of Families and Community Services (Tas), Aged and Disability Services (NSW) and Territory Health (NT).

Training workshops have included:

  • Kimberley Aged Care Services

  • Family and Childrens Services Data Collection

  • Coalition of Housing Co-operatives

  • Department of Commerce and Trade – Telecentre Chairpersons Conference

  • Business Enterprise Centres Chairpersons Conference

  • Unit Costs training to HACC services in the Northern Territory (5 sessions)

  • Training for Aged Care Services in continuous improvement

  • Training of management committees in Aboriginal communities (approximately 15 communities)

  • Training of management committees directly within their organisations (approximately 150 sessions)

  • Training of the Pilbara ATSIC Regional Council

  • Unit Costs training to HACC services in WA (10 sessions)

  • Financial management workshops (approximately 50 sessions)

  • Staff management workshops (approximately 50 sessions)

  • Evaluation and planning workshops for Grant-In-Aid services (approximately 15 sessions)

  • Training in case management for SAAP services in WA, Queensland, the ACT and Tasmania (approximately 30 sessions)

  • Training of Aboriginal Aged Care Hostel staff in financial management (10 sessions)

  • Training in general service management issues (approximately 150 sessions)

  • Training for Program Officers in WA and NSW on reviewing organisations against the HACC National Service Standards (4 sessions)

  • Training for staff and management committees of HACC services in the HACC National Service Standards in NSW and WA (approximately 80 sessions over two rounds)

  • Training in data collection and funding accountability (approximately 15 sessions)

  • Training for Family Support Program funded services (approximately 10 sessions)

  • Training of Regional Development Committees in strategic planning (6 sessions)

Computer Consultancy and Software Development


  • Development and implementation of a computer based cataloguing system for Noahs Ark Toy Library.

  • Development of Funding Management System for Kimberley Aged Care Services.

  • Development of audit analysis system for residential aged care services.

  • Development of Training Management Systems for residential aged care services.

  • Development of Client Management System for Kimberley Aged Care Services.

  • Development of Unit Costs Spreadsheet for Home and Community Care Services.

Health Service Auditing


  • Assessment of Health Providers Against the ISO 9001:2000 Quality Management System Requirements - SAI Global Assurance Services.

  • Residential Aged Care Assessments - On agency request and for the Aged Care Standards and Accreditation Agency.